Hello from the team at Chesterfields Direct.
Please be aware due to the current Coronavirus (COVID-19) pandemic lots of services and supply chains are suffering. Whilst we strive to offer our best customer service and products there may be delays and interruptions which are out of our control.
Our delivery service has restarted, albeit with a reduced capacity. We have two delivery options available and only to symptom free households.
If you are self isolating/shielding or uncomfortable with a delivery direct into your home, we can deliver to the outside of your address. You would then organise how you would get your delivery into your property. Our staff would not need to enter your home.
Our standard two man service into the room of your choice, while following strict safe distancing rules as follows. The delivery person will knock on your door and stand away from the door, you can then inform the driver where the furniture is to be placed, either by describing or pointing this out at a safe distance. Your order will then be placed where advised and the packaging will be taken away.
In both cases the delivery team will be practicing safe distancing rules and will be wearing protective gloves, face masks and hand sanitising. If they are entering your property they will not touch any unnecessary surfaces within your home.
They will also sign the delivery note on your behalf so you do not need to have any close contact with them or any paperwork.
Our showroom has now reopened.
Our showroom will close at 5.00pm Friday 28th August and will reopen at 9.00am Tuesday 1st September.
Telephone messages and emails will be responded to in a timely manner.
Website ordering is NOT affected by the bank holiday closure.
Since our showroom was last open we’ve been working really hard to introduce new measures to limit the spread of Coronavirus and keep our customers and colleagues safe.
This includes training our employees on increased hygiene practices and social distancing in the workplace, keeping 2m apart from customers and colleagues as well as introducing hand sanitiser stations in our showrooms and offices. We’re increasing the frequency of cleaning in high contact areas and providing employees with personal protective equipment such as face masks and gloves when requested.
Our showrooms is very spacious but occasionally we may also limit the number of customers in the store at any one time.
All these measures will enable us to strictly follow the government’s guidelines and the British Retail Consortium’s recommendations on social distancing in all stores.
Customers are welcome to come and browse our collection at their own convenience.
Keep up-to-date with our latest information here.
Q. Can I still order online?
A. Yes, you can still order online and have you the choice of our two delivery options.
Q. Is your showroom still open?
A. Our showroom is now open, while following the government’s guidelines and the British Retail Consortium’s recommendations on social distancing our store.
Q. I have an order pending — what will happen to it?
A. If you have an order pending we will still strive to arrange to deliver it as soon as we can. Please contact us via email, telephone or live chat for the latest information on your delivery.
Q. What precautions are your warehouses/couriers taking to prevent the spread of COVID-19?
A. Our teams, carrier partners and customers' health and safety is our number one priority. In our warehouses, we've increased our hygiene regimes to ensure that hand-washing and cleaning are much more frequent. Our carriers have all deployed similar working practices and we continue to work with them on a daily basis to share our latest thinking. All of our carriers now offer no-contact deliveries, and will refrain from coming into your home during this time if requested.
Q. Do you have a no-contact delivery process in place?
Please see the two delivery options above.
Q. I'm self-isolating. Can I still get my delivery?
If you are slef isolating but are symptom free you have the two delivery options available
Q. I'm self-isolating and getting a large item delivered (2 man). What happens with this delivery process now?
A. Please see the two delivery options above.
Q. Are your Customer Services still open?
A. Yes, please don't hesitate to contact our Customer Services via email, telephone or live chat over this period.
If you'd prefer to send us a message please complete the form below and click send.