Hello from the team at Chesterfields Direct.
As we move through this period of uncertainty, we want you to know we're doing all we can to keep both our staff and customers safe. We are taking orders as usual but unable to deliver at this time. Keep up-to-date with our latest information here.
Q. Can I still order online?
A. Yes, you can still order online as normal but unfortunately due to the current restrictions we are unable to deliver. Any orders placed will be manufactured and delivered as soon as possible after we reopen.
Q. Is your showroom still open?
A. Our showroom is currently closed due to the Government legislation. As soon as this reopens we will update our website.
Q. I have an order pending — what will happen to it?
A. If you have an order pending we will still strive to arrange to deliver it as soon as we can. Please contact us via email, telephone or live chat for the latest information on your delivery.
Q. What precautions are your warehouses/couriers taking to prevent the spread of COVID-19?
A. Our teams, carrier partners and customers' health and safety is our number one priority. In our warehouses, we've increased our hygiene regimes to ensure that hand-washing and cleaning are much more frequent. Our carriers have all deployed similar working practices and we continue to work with them on a daily basis to share our latest thinking. All of our carriers now offer no-contact deliveries, and will refrain from coming into your home during this time if requested.
Q. Do you have a no-contact delivery process in place?
A. Due to current legislations and the safety of our employees and customers we are only offering a limited one man service on a selection of our smaller items. As soon as the Government's restrictions are relaxed and it is safe to do so we will strive to deliver all orders ASAP.
Q. I'm self-isolating. Can I still get my delivery?
A. Unfortunately we cannot make your delivery while you are self-isolating, however we are more than happy to store your item/s until a more suitable time for delivery.
Q. I'm self-isolating and getting a large item delivered (2 man). What happens with this delivery process now?
A. See above.
Q. Are your Customer Services still open?
A. Yes, you can contact our Customer Services via email, telephone or live chat over this period.
Our showroom will close at 5.00pm Monday 23rd December and will reopen at 9.00am Thursday 2nd January.
Telephone messages and emails will be responded to in a timely manner.
Website ordering is not affected by the holiday closure.
If you'd prefer to send us a message please complete the form below and click send.